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Cancellation policy
Subscription Terms
If you have purchased a subscription product from PurelyAqua, new filters will be delivered automatically according to the delivery interval you selected.
Flexible and commitment-free
You can at any time:
- change your delivery interval
- pause your subscription
- cancel your subscription
There is no binding period – you are always in full control.
Managing your subscription
You can easily manage your subscription via your customer account or by contacting our customer service:
hello@purelyaqua.dk
Changes and cancellation
To ensure that any changes or cancellations apply to your next delivery, they must be made before the next billing date.
If a subscription order has already been processed or dispatched, it cannot be cancelled for that delivery. However, you can stop all future deliveries at any time.
Simple, reliable and tailored to you
Our subscription is designed to make it easy to always have fresh, filtered water at home – without needing to remember to reorder.